There Ain't No Such Thing As A Free Lunch: Listbot

Richard Lowe This column is about TANSTAAFL, which is a term from a book by Robert A.
Heinlein (one of the best Science Fiction authors that ever lived) called
"The Moon Is A Harsh Mistress". The term means "There Ain't No Such Thing As
A Free Lunch". This concept is the basis of the plot of the book, which is
about a Lunar penal colony and it's attempt to free itself from Earth
domination.

Listbot

Some years ago I decided it was time to create an email newsletter. I had
been doing quite a bit of research on internet promotion, and it was quite
obvious that a newsletter is an essential part of any advertising campaign.
I didn't know much about elists at the time, so I more or less used the
first service that I found. That service was Listbot.

Listbot was cool. It was easy (almost trivial) to create a list (or as many
lists as I wanted). In fact, I soon had finished creating my list and went
on to attempt to get people to join (and that's the hard part of the job of
any listmaster). Listbot seemed to be the perfect service, and the price of
a small advertisement at the end of each newsletter seemed very reasonable.

I kept my mailing list on Listbot for about a year until I more or less
outgrew their service. Oh, it would handle my list easily (well under 500
subscribers), but I was finding the user interface awkward and difficult to
use. So I went off to find a different service, and after some searching and
experimenting, settled on Bravenet's mailing list.

Moving the list was a pain but fortunately it was fairly small so I managed
to do it in a few hours. For the next few months, I was happy on Bravenet's
service, until I ran into the 500 email address limit. At that time,
Bravenet did not provide a solution for larger lists.

Thus, I had to move my list again, and this time I moved it to my own list
server. Now I have none of the limits forced upon my by other list services.
With any luck, I will never have to move the list again.

I never did delete my Listbot account, and thus received occasional mailings
from them. A few weeks ago, I received an email which I found interesting.
Here is the first paragraph of that email.

"Dear ListBot User:We are sending this letter to inform you that effective
Aug. 20, 2001, we are discontinuing the central ListBot service. ListBot has
become a very popular free service, and we've been pleased to offer this
valuable tool to both consumers and business users. As a provider of
services for small and medium-sized businesses, our main goal is the
continual improvement of services to meet the growing needs of business
users. To achieve this goal, we have launched the new List Builder service,
an enhanced e-mail marketing tool that will take the place of ListBot."

Is there a foul smell in the air?

What's the problem with this? Well, I've been seeing this more and more
lately and it really ticks me off. This is when an excellent service is
picked up by a large company and ruined, destroyed or simply closed down.
The company cannot make the service fit their business model so they simply
discard it without a single care that human beings are the recipients of
their services and products.

Almost as bad is when the service is modified to fit the larger company's
standards and the previously excellent tool or service is made more-or-less
worthless. The best example of this behavior is the destruction of the
Webring system by Yahoo! in September of 2000.

http://www.internet-tips.net/Advertising/Webrings_blacktuesday.htm

These companies have totally forgotten (or don't care) that people, real
flesh-and-blood human beings with feelings, use and depend upon their
services.

Listbot is an old service which has always been free (advertising
supported). A few years ago Microsoft purchased the service, presumably to
be able to offer this kind of service to their customers. They added Listbot
to the offerings on their Bcentral service and promoted it all over the
internet.

Over the years, I have looked long and hard at Bcentral, and to tell the
complete truth I found it to be a highly overpriced hodgepodge of hastily
patched together offerings which was difficult to use and mostly of limited
value. Even so, the free version of Listbot was one of the better list
processing services available. Because of this (and because of Listbot's
long history) it became very popular for small lists and very small
businesses.

Of course, Microsoft is not really shutting down Listbot. No, what they are
doing is attempting to get people to pay for the service, at a rate of about
$269 per year. This price allows for the sending of 10,000 emails per month,
and you can purchase more if you desire. You have the option of paying for
the new service or moving your list elsewhere.

What's wrong with this? A good analogy is the 710 freeway debate going on in
Pasadena, California at this time.

For the last 20 years the powers that be have been trying to build a 2 mile
extension to the 710 freeway. The problem is the freeway extension will go
through a beautiful, well established neighborhood. It requires the
demolition of a substantial number of old houses and the relocation of a
number of people. On top of that, freeways tend to divide communities and
isolate people from one another.

The people of Pasadena have made it clear over and over again that they do
not want this freeway extension. However, the government, in it's infinite
wisdom, has, for whatever reason, been trying to get it built in spite of
the people's wishes.

The government has forgotten (or doesn't care) that the houses that they
want to tear down are inhabited by families, some of whom have been living
there for generations. The freeway is "for the greater good" and the little
folk, in other words normal people, don't count.

Large companies tend to have the same attitude. It didn't matter to Yahoo
that hundreds of thousands of webmasters depended upon their ring system -
the only thing that mattered was the bottom line. And it does not matter to
Microsoft that tens of thousands of list owners, serving millions of people,
depend upon their service. The only thing that Microsoft recognizes is that
they are not making the required amount of money from their service.

The argument that "free services no longer work" does not hold water.
Listbot was free before the incredible expansion in internet advertising,
and it's certain that, with able and intelligent management, the service
could have remained free and profitable after the collapse of internet
advertising.

Is it wrong for a big company to want to make money for it's shareholders?
Of course not. Shareholders are people with emotions and feelings as well.
What is wrong is the destruction of a service which is used by so many
people, which was profitable and could be made profitable again, simply to
further corporate goals without a single thought or care for the people
effected by the change.

Just as when Yahoo destroyed webring, tens of thousands of listmasters now
have to scramble to find alternative list hosting services. Some will make
the difficult choice to use a paid service, some will find free services and
others (probably the majority) will simply abandon their lists forever. This
is the saddest part of this story - lists which have been lovingly
maintained for years will simply be destroyed. These lists will be burned in
the name of corporate profits.

It's sad and pitiful at the same time. Take note when you see these
thoughtless and careless events occur - you are witnessing the results of
incompetence at best and malicious evil at worst.

About the Author

Richard Lowe Jr. is the webmaster of Internet Tips And Secrets at
http://www.internet-tips.net - Visit our website any time to read
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